The security question verifies the recipient’s identity and protects your funds from being received by the wrong person. What is a security question? What are the guidelines for the security answer? At that time the sender will be notified and can cancel the expired transfer to redeposit the funds.ħ. After 30 days, the transfer will expire and the recipient will no longer be able to deposit the funds. The recipient will receive email or SMS reminder of the outstanding transfer 7 days after it has been sent, then again at 14, 21 and 28. Does the recipient get a reminder to deposit their INTERAC e-Transfer? If the transfer is no longer in your list of Pending INTERAC e-Transfers, please contact Sunrise Credit Union for assistance.Ħ. The transfer amount is automatically deposited back into the account indicated. If the transfer is still in the list of Pending INTERAC e-Transfers, simply click “Cancel” and follow the instructions. To cancel and deposit the transfer amount back into your account, you must check the status of the transfer. How do I cancel an INTERAC e-Transfer and deposit the funds back into my account? An e-mail notice will be resent to the recipient’s valid e-mail addressĥ.Select the “Resend Notification” from the “Pending Transfer” screen.Edit your recipient information to include the valid email address.If you have been notified of an undeliverable INTERAC E-Transfer due to an incorrect e-mail address, you can readdress and resend the transfer. How do I readdress and resend an INTERAC E-Transfer? If you have provided an invalid mobile phone number and chose to notify your recipient by mobile phone only, you will not be notified in any way that the SMS text message did not go through.Ĥ. If you provided an invalid e-mail address, but did provide a valid mobile phone number, you will not be notified by e-mail that the transfer was undeliverable. You can readdress and resend the transfer or cancel the pending transfer and the original amount (less the service charge) will be credited back to your account. If you provided an invalid e-mail address, you will be notified via e-mail that the transfer notification was undeliverable. I sent a transfer but provided an incorrect e-mail address or mobile phone number for the recipient. This method of depositing an e-Transfer generally takes 3-5 business days, although it may take longer.ģ. NOTE: If your recipient’s Financial Institution does not subscribe to the INTERAC e-Transfer service, they can still deposit their funds using the CertaPay Transfer process. Once the recipient receives notification, they can complete the deposit process, usually within just a few minutes of the transfer being sent! How long does it take to send and receive INTERAC e-Transfers?Īn e-mail and/or SMS text message notifying the recipient of their INTERAC e-Transfer is sent immediately after the sender completes the e-Transfer. CertaPay facilitates the e-mail notice process and maintains the INTERAC E-Transfer database.Ģ. I keep getting an error message when sending or receiving an INTERAC e-Transfer?ĬertaPay powers the INTERAC E-Transfers’ service for the participating financial institutions.What happens when an INTERAC e-Transfer cannot be received?.What is a security question? What are the guidelines for the security answer?.Does the recipient get a reminder to deposit their INTERAC e-Transfer?.How do I cancel and deposit the transfer amount back into my account?.How do I readdress and resend an INTERAC e-Transfer?.I sent a transfer but provided an incorrect e-mail address for the recipient.How long does it take to send and receive INTERAC e-Transfers?.
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